Returns
You can return any purchase you made online at hpshopping.ca within 30
calendar days (10 calendar days for clearance item products) of your invoice
date. Any software must be unopened to qualify.
To return your purchase:
- Call us at 1-877-231-4351 to get a return authorization number (weekdays
only, 8 a.m. to 8 p.m. eastern time). This number, also called an RMA
number, is required for all returns and exchanges.
- We’ll provide you with instructions on how to return your purchase.
You need to return the item within 10 calendar days of receiving your
RMA number.
- To prepare your package for shipping, you need to:
- replace the product in its original packaging (product must be
in “as new” condition)
- include all items originally in the product box, including all
warranty cards, manuals and accessories.
HP reserves the right to inspect all returns. A restocking fee will be
charged on all returned items with missing boxes or packaging, and returned
printers with installed toner or inkjet cartridges. Non-defective returns
may be charged a 15% restocking fee.
If you return a product outside this process, your credit may be delayed
pending proof of delivery to our warehouse. Please follow the above directions
or you will assume risk of loss and payment of return freight.
Refunds
We will refund the original product price paid, plus tax (if applicable).
Original shipping and handling charges won’t be refunded. We can
only issue refunds to the same credit card that was used in your original
purchase.
If you financed your purchase, refunds will not include any interest
due on the loan or any of the non-refundable amounts described above,
and you will remain responsible for the performance of your financing
agreement.
If you’re returning parts of an HP promotional offer or bundle,
we will subtract the full price of the item(s) being returned from the
total price paid and, if you paid more than such a resulting amount, HP
will refund the over-payment to you. |
