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Frequently
asked questions
Find answers to commonly asked questions about the PurchasEdge
program. If we haven’t answered your question here, contact
us at support@purchasedge.com
and we will get back to you within 24 business hours.
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| Q: |
What
is PurchasEdge? |
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| A: |
PurchasEdge is a rewards
program from HP. Members will earn points based on the dollars
they spend on qualifying Original HP printing supplies, such
as HP LaserJet, inkjet, media and storage supplies. Those points
can then be redeemed for more than 300 of the latest HP products,
such as printers, scanners and PDAs—all for free. |
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Members will receive
online access to their point balances and account information,
and can shop for rewards on the password-protected PurchasEdge
website. Members will also be eligible for exclusive quarterly
promotions and deals to help them earn HP rewards even faster. |
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Participating in PurchasEdge
is easy. Ask your participating reseller to help you enroll.
They can even submit your invoices to HP for you. |
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| Q: |
Does
the program cost anything? |
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| A: |
No, PurchasEdge is completely
free. |
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| Q: |
What
are the eligibility requirements for joining PurchasEdge? |
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| A: |
To participate in the program, business
customers must: |
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Spend $500 USD ($505 CAD*)
or more each year on qualifying HP supplies |
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Be located in the United States
or Canada |
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| Q: |
How
do I get started? |
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| A: |
| Contact your participating
reseller and ask them to enroll you in HP PurchasEdge.
You can also enroll directly at www.purchasedge.com/enroll. |
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| New members will receive a
welcome kit which contains detailed information on the
program, including how to access the password-protected
PurchasEdge website and additional member resources. New
members will also receive 150 welcome points in their
online PurchasEdge account as a thank-you for joining
the program. |
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| If you have further questions
on how to get started, e-mail the PurchasEdge Support
Centre at support@purchasedge.com
or call 1-888-264-6599. |
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| Q: |
How
will I receive PurchasEdge communications? |
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| A: |
HP will use your Program
Participant Information to provide you with feature announcements,
newsletters, e-statements, PurchasEdge offers and information
on site improvements via your e-mail and mailing address. We
consider these communications to be an integral part of the
PurchasEdge program. Therefore, your account will be automatically
set up to receive electronic communications to ensure that you
are aware of your current account information, the latest promotions
and program news. Only PurchasEdge (or agents working on behalf
of PurchasEdge under confidentiality agreements) will send you
these mailings for the above purposes. You may opt out of electronic
communications by submitting the request in writing to support@purchasedge.com. |
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| Q: |
Do
I have to buy directly from HP? |
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| A: |
No. You can continue
to buy your office supplies as you currently do. Use any participating
reseller or multiple resellers—we'll consolidate your
points for you. If your resellers don't submit your invoices
to PurchasEdge for you already, ask them to do so. This will
ensure your point balance stays up-to-date and will be ready
whenever you need it. |
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| Q: |
Can
I buy from my current reseller or resellers |
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| A: |
Absolutely. We encourage
you to continue buying as you normally do. Your participating
reseller(s) will even submit your invoices to PurchasEdge for
you, so you won't have to do any additional work. |
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| Q: |
What
items qualify for points? |
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| A: |
As of April 2008, members
could earn PurchasEdge points on more than 1,300 different HP
supplies. Almost all HP LaserJet and inkjet supplies qualify.
Additionally, most storage and paper products are eligible.
However, hardware and other accessories are not eligible for
PurchasEdge points. We update the PurchasEdge Qualifying Supplies
List every quarter; you can see it by clicking
here (460KB, PDF). |
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| Q: |
Do
remanufactured cartridges qualify for points? |
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| A: |
No, remanufactured
cartridges do not qualify for points. |
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| Q: |
How
are points calculated? |
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| A: |
As a member, you'll earn one PurchasEdge
point for every $4 USD ($4.04 CAD*) you spend on qualifying
HP supplies. For example: |
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| Qualifying purchases |
Total points earned |
| $500 USD ($505 CAD*) |
125 |
| $1,000 USD ($1,010 CAD*) |
250 |
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| Q: |
Can
I combine cash with points to earn free products faster? |
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| A: |
No, the program does
not allow members to supplement their points with payment. |
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| Q: |
Does
PurchasEdge offer other opportunities to earn points? |
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| A: |
Yes. PurchasEdge periodically
offers additional opportunities to earn points. For example,
you could earn points for recycling your used HP ink and toner
cartridges through the HP Planet Partners recycling program.
As a member, you'll find out about these promotions and others
when you visit www.purchasedge.com,
and when you receive quarterly e-statements and other program
communications. |
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| Q: |
How
often will my participating reseller submit invoices for me? |
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| A: |
Invoices are submitted
at the discretion of each individual reseller, but are most
often submitted once a month. Please check with your reseller
to find out when invoices will be submitted. |
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| Q: |
What
is the electronic invoice submission process? |
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| A: |
Our electronic invoice
submission process allows resellers to upload qualifying invoices
quickly and easily using our online system. Once resellers have
submitted qualifying invoices electronically, point balances
will generally be adjusted the next business day. Not only is
this the fastest way for members to receive their points, it's
also the easiest. |
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| Q: |
How
do I redeem points? |
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| A: |
Orders for free HP products
should be placed online at the PurchasEdge website. Members
with questions about point redemptions can contact the PurchasEdge
Support Centre at support@purchasedge.com
or 1-888-264-6599 between 8 a.m. and 6 p.m. (EST), Monday-Friday. |
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| Q: |
Why
are HP supplies not offered for redemption? |
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| A: |
PurchasEdge members
have indicated that they are most interested in redeeming their
points for free products such as HP printers and other hardware. |
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Of course, we recognize
that providing members with a wide range of redemption options
is important. That's why the current PurchasEdge Free Product
Menu offers members more than 300 HP products to choose from
when they're ready to redeem their points, including the following: |
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HP LaserJet printers |
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HP Color LaserJet
printers |
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HP Designjet printers |
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HP Photosmart
printers |
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HP multifunction
printers (MFPs) |
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HP Inkjet printers |
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HP Deskjet printers |
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HP Officejet printers |
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HP All-in-One
printers |
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HP Scanjet scanners |
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HP iPAQ Pocket
PCs |
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HP storage media
solutions |
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HP Care Pack Services |
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HP paper (select
varieties) |
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In addition, PurchasEdge
is constantly updating the Free Product Menu as new products
are unveiled. To view the complete current list of HP products
available for redemption through PurchasEdge, or for more information,
please visit www.purchasedge.com. |
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| Q: |
Will
you be adding more free items? |
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| A: |
Yes, we review and update
the Free
Product Menu every quarter. We communicate to all PurchasEdge
members via our quarterly e-statements, which include information
about free product updates. |
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| Q: |
Can
PurchasEdge points expire? |
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| A: |
Yes. As of January 1,
2008, points that are not used within three years will expire.
All points that have been accrued before that date will remain
valid until 2011. PurchasEdge members will be notified when
their points are 90 days from expiration and will be notified
again when their points are 45 days from expiration. |
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Additionally, if PurchasEdge
accounts remain inactive for 12 months or longer, we contact
the members to confirm that they still wish to be part of the
PurchasEdge program. After that, a new invoice must be submitted
within 90 days, or the account may be archived and the accrued
points would expire. |
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| Q: |
How
will my personal information be used? |
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| A: |
Any member information
submitted as part of the PurchasEdge program will be used in
accordance with HP's privacy statement as posted on the HP website:
http://welcome.hp.com/country/us/eng/privacy.htm.
The PurchasEdge program is channel-neutral, and it will not
supply personally identifying information regarding PurchasEdge
members to any competing channel.
PurchasEdge will respond to your phone call, fax or e-mail within
24 business hours. |
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| Q: |
Where
can I find the program terms and conditions? |
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| A: |
To review the complete
program terms and conditions, click here. |
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| * |
As of 7/16/08, the Canadian
currency exchange rate is $1 USD = $1.01 CAD. Rates subject
to change. |
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| To download the latest Adobe®
Reader®, please go to the Adobe website at http://www.adobe.com.
Adobe and Reader are trademarks of Adobe Systems Incorporated. |
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